Operate AI agents with confidence.

Everything CX and operation leaders need to run Emily in production to see what Emily is doing, ship changes safely, measure performance, and improve continuously.
AI agents
Operate Image
Operate Feature Image
Observability

Per-turn evaluation.

See exactly what Emily did on every turn to deterministic state flow, LLM reasoning, variable changes, KB citations, and API errors, all in one place.
Operate Feature Image
Observability

Per-turn evaluation.

See exactly what Emily did on every turn to deterministic state flow, LLM reasoning, variable changes, KB citations, and API errors, all in one place.
Operate Feature Image
Observability

Per-turn evaluation.

See exactly what Emily did on every turn to deterministic state flow, LLM reasoning, variable changes, KB citations, and API errors, all in one place.
Operate Feature Image
Observability

Per-turn evaluation.

See exactly what Emily did on every turn to deterministic state flow, LLM reasoning, variable changes, KB citations, and API errors, all in one place.

“Peson AI helped us deliver highly personalised support at scale. Our CSAT shows we consistently exceed member expectations — strengthening loyalty and shaping the future of urban mobility.”

— Deyao Ang, Chief Community Officer
FAQs
How long does it take to go live?

Most teams go live in under 3 months. We follow a simple three-step process — Scope, Build, Scale — starting with aligning on your use case and data, building and testing the agent, then rolling it out live with full support.

Do we need technical resources on our side?

No heavy engineering lift required. Peson integrates lightly with both legacy and modern systems — email, WhatsApp, Teams, Slack, CRMs, and more — so our implementation team handles the technical work while your team focuses on defining policies and goals.

What happens during the free trial?

You get hands-on access to test a Peson agent on your real use case and channels — no credit card required. You'll see firsthand how it handles conversations, resolution rates, and how well it matches your brand voice before committing to a plan.

What languages and markets do you support?

Peson supports 95+ languages across 16+ countries, purpose-built for APAC's complexity — natural, localized conversations tuned to local culture, compliance, and business norms across the region.

What channels does the AI work across?

Peson is multi-modal by design — chat, voice, and images — and works seamlessly across every channel: email, WhatsApp, Teams, Slack, phone, and more, all connected to your existing systems for a unified experience.

Will the AI follow our policies and brand voice?

Yes. Peson translates your SOPs and brand voice into reliable AI playbooks, so every response — even on sensitive topics like payments or refunds — stays compliant with your policies and sounds like you.